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FAQ

Who are we?
Fusion Battery is part of Fusion Path Ltd. We are registered at the Companies House in London with a company registration number 06525813. If you any have questions that aren\'t answered in this page, you can always contact us.

When shall I receive my order?
Orders are processed and dispatched every day, 6 days a week, except Sunday. So all orders placed on Sunday will be processed first thing monday morning. The average delivery lead time to Europe, US and Australia is received within one week.

How much is the delivery cost?
Nothing. We do absolutely free delivery to every countries in the world.

Why is my order shipped from Hong Kong rather than from the UK?
For orders placed within the European countries, we do dispatch the orders from the UK, for order placed from the rest of the countries, we use our hong kong depot to dispatch the orders. This way we can keep the price low so that we can offer the free delivery to you.

Can I reach you by phone or email?
As to keep the price low, we strongly suggest you to send us an email instead of give us a call. By this way we can run our business with minimum overhead costs, in returns we can offer the low price as well as free delivery to you. We aim to reply any emails within 24 hours. Therefore, if you have any enquiry, feel free to email us.

Why am I not receiving an answer by email?
First of all: please check your Junk mail or Spam folders. In average, we do answer any enquiry within a few hours, it depends on the complexity of your question. We aim to reply any emails within 24 hours. In case you have already registered an account from our website, if you have not received a greeting email from us, it is most likely you have made a mistake by filling in your email address with us. Please do contact us in order to update your record, so you can login to our website and check the order status and messages.